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Refund and Return Policy

Last Updated: March 31, 2023

At HY Web Limited (“Company”, “we”, “our”, or “us”), we strive to provide exceptional service and high-quality products to our clients in the construction industry. We understand that sometimes, our clients may not be completely satisfied with the services they have received. This Refund and Return Policy outlines the process and conditions for requesting a refund or return.

  1. Services Eligible for Refund or Return

Our refund and return policy applies to the following services:

  • Web Design
  • Landing Page
  • Content Writing
  • SEO Copywriting
  • Local SEO
  • Lead Generation

Please note that our refund and return policy does not apply to any third-party services or products that we may recommend or facilitate.

  1. Refund and Return Process

To request a refund or return, please follow these steps:

a. Contact us within 7 days of receiving the service or product you are dissatisfied with. You can reach us via email at or by phone at +447456431307.

b. Provide a detailed explanation of the issue you have encountered, along with any relevant documentation, such as screenshots or copies of written communication.

c. Allow us a reasonable timeframe to investigate the issue and determine whether a refund or return is appropriate.

d. If your refund or return request is approved, we will process the refund or return as per the terms outlined below.

  1. Refund and Return Terms

a. Refunds

If your refund request is approved, we will issue a refund to your original payment method within 7 business days. Please note that the processing time for refunds may vary depending on your bank or payment provider.

b. Returns

In the case of a return, we will work with you to address the issue and provide a satisfactory solution, which may include 3 revising the works, providing additional services, or offering an alternative product.

  1. Exceptions

Please note that the following exceptions apply to our refund and return policy:

a. We reserve the right to deny refund or return requests if we determine that the issue is the result of the client’s actions or failure to provide necessary information or materials.

b. We may not provide refunds or returns for services that have been successfully completed according to the agreed-upon terms and conditions.

  1. Contact Us

If you have any questions or concerns about this Refund and Return Policy or our services, please contact us at:

HY Web Limited 

2nd Floor College House, 17 King Edwards Road, RUISLIP, London, HA4 7AE, United Kingdom

Effective as of April 1, 2023